Privacy Policy

Community Lab ("we", "us", "our") is a B2B community building and go-to-market services company based in Madrid, Spain. Our website is yourcommunitylab.com. You can contact us at alex@yourcommunitylab.com.

We collect personal data when you:

• Fill out our contact form (How We Work page): first name, last name, company name, job title, work email, company size, challenge description, and how you heard about us.
• Fill out our needs assessment form (/needs-assessment): the above fields plus additional information about your business, community, lead generation activity, and customer success processes.
• Visit our website: we may collect anonymised usage data via analytics tools (page views, session duration, browser type, approximate location). We do not use this data to identify you personally.

We use the information you provide to:

• Respond to your enquiry and prepare for our strategy conversation
• Send you the needs assessment document and follow-up communications
• Improve our services and understand our audience better

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

We process your personal data on the following legal bases under GDPR (Regulation EU 2016/679):

• Legitimate interest: to respond to business enquiries and provide the services you have requested.
• Consent: where you have voluntarily submitted information via our forms.

Your form submissions are processed via secure webhooks and stored within our internal tools (including Make.com and Zoho Mail). We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. We do not store your data on our website servers.

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. If you enquire and we do not enter into a working relationship, we will retain your data for a maximum of 24 months before deletion. If we work together, we retain relevant data for the duration of our engagement and for 5 years thereafter for legal and accounting purposes.

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please email us at alex@yourcommunitylab.com. We will respond within 30 days.

Our website may use essential cookies required for the site to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and request your consent where required.

We use the following third-party services which may process your data as part of our operations:

• Make.com (automation) — make.com/en/privacy-policy
• Zoho Mail (email) — zoho.com/privacy.html
• Lovable (website hosting) — lovable.dev/privacy

Each of these services has its own privacy policy governing their data handling practices.

We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent update. We encourage you to review this page periodically.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Community Lab
alex@yourcommunitylab.com
Madrid, Spain