Here's exactly what happens when you work with us.
No vague proposals. No lengthy discovery calls before you know if we're the right fit. Just a clear process — from first contact to a community your audience actually shows up to.
Five steps from introduction to impact.
You fill out the contact form
Takes two minutes. We ask for your name, company, role, and a brief description of your challenge. No lengthy questionnaires at this stage — just enough to make the next step useful.
We send you a short needs assessment
Within 24 hours, you'll receive a focused needs assessment — a short document that helps us understand your audience, current challenges, goals, and what success looks like. Designed to be completed in under 20 minutes.
We review your assessment and prepare
Once you return the assessment, our team reviews it in detail before we speak. We map your target audience, identify the community model that fits, and outline where we can add the most value — before we've had a single call.
We have a focused 45-minute strategy call
This isn't a discovery call where we ask questions you already answered. We come with a point of view: here's your audience, here's the community model we'd recommend, here's what the first 90 days looks like. You ask the hard questions. We answer them.
We agree scope and get to work
If we're the right fit, we agree deliverables, timelines, and what success looks like. Then we start. Member recruitment begins in week one. Your community is live within 30 days.
A short document. A much better conversation.
The needs assessment covers five areas. It's the difference between a generic proposal and a plan built specifically for your business.
Your Audience
Who you need to reach, current relationship with them, gaps in access.
Your Current Activity
What outreach, community, or customer success work you're already doing.
Your Goals
Pipeline, retention, engagement, insights — what matters most right now.
Your Constraints
Budget range, timeline, internal resources, tools in use.
Success Metrics
How you'll know it's working at 90 days, 6 months, and 12 months.
The more honest your answers, the more specific our recommendation. We're not here to sell you a package — we're here to tell you what will actually work.
Tell us about your business.
Fill out the form below. We'll be in touch within one business day with your needs assessment and a suggested time to talk.
Response within 24 hours
Every enquiry gets a personal reply from our team. Not an automated sequence.
No commitment required
The needs assessment and strategy call are completely free.
Real people, always
You'll know the name of the person looking after your account before we start.